Mastering Mediation
English spoken education to become a Proactive Business Mediator

Become an internationally recognized mediator

Accredited professional training with a proactive approach
 

The training covers established mediation frameworks and standards, while also introducing a more deliberate way of working: proactive mediation

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A proactive mediator :

• actively guides the process and, where appropriate, engages with the content of the mediation

• structures and guides the process in a clear and transparent way

• supports parties in exploring both opportunities and risks

• intervenes where the process requires direction

• helps parties move from positions to underlying interests

• uses different mediation approaches 

 

This reflects practice. where parties and their advisors often expect the mediator to do more than facilitate ​alone. Effective mediation requires both process discipline and well timed intervention, while maintaining impartiality and party self-determination.

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Who is this programme for?

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This programme is designed for professionals who want to develop as mediators, including:

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• lawyers and legal professionals

• HR and conflict professionals

• consultants and advisors

• managers and decision-makers

• professionals transitioning into mediation as a career

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You do not need to be a legal specialist.

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What matters is your role in working with conflict, decision-making and complex interactions.

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What you will learn​

 

During the programme, you will learn:
 

​Core mediation skills

• structuring and guiding mediation processes

• effective listening, questioning and summarizing

• working with interests instead of positions

• managing interaction and communication between parties

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Advanced mediation capabilities

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• intervening when progress is limited or discussions become difficult

• working with emotional and relational dynamics

• balancing impartiality with effective process guidance

• handling complex and multi-layered situations, including cross-border and intercultural contexts

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Professional practice

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• preparing and setting up mediations

• working towards clear and workable agreements

• understanding the role and position of the mediator

• developing your own professional style

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A practical, skills-based training

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This programme is highly interactive and practice-oriented.

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You will work with:

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• realistic case simulations

• roleplays with structured feedback

• demonstrations of mediation sessions

• reflection on your own development

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The emphasis is on developing skills in a structured way, so that you can apply them in practice with confidence.

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Becoming a professional mediator

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This training prepares you to:

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• work as an independent mediator

• integrate mediation skills into your current professional role

• guide complex conversations in organizational and business contexts

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For those who choose to do so, the programme also supports the pathway towards professional certification and assessment, enabling you to position yourself in the mediation field.

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Why mediation skills matter today

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In many professional contexts, the ability to manage conflict and guide conversations has become essential.

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Mediation skills enable you to:

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• create structure in complex situations

• support parties in making well-considered decisions

• prevent unnecessary escalation 

• contribute to workable and sustainable outcomes 

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For some, this leads to developing a professional practice as a mediator.

For others, it strengthens their effectiveness within their current role.

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Programme structure

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The programme combines:

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• structured training days

• skills development and practice

• preparation and reflection

• optional assessment for certification

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